Terms of service

Terms of Service

Last updated: August 15, 2026

Welcome to Soldier On Duty.

These Terms of Service ("Terms") govern your access to and use of the Soldier On Duty website, online store, products, services, features, content, tools, and related services (collectively, the "Services").

The Services are operated by Soldier On Duty, based in Tiruppur, Tamil Nadu, India.

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

1. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use our Services and make purchases from our store.

If you are under the age of majority applicable in your jurisdiction, you may use our Services only with the involvement and permission of a parent or legal guardian.

2. Our Store

Soldier On Duty operates this online store to provide customers with clothing and related products through our website.

Our Services are hosted and powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

We reserve the right to modify, suspend, discontinue, or restrict any part of the Services at any time, with or without notice, where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, prices, and other information displayed on our website are accurate and up to date.

However:

  • Colours may appear slightly different depending on your device or screen.

  • Minor variations in measurements, texture, stitching, printing, or manufacturing may occur.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors, inaccuracies, or omissions in product information.

We do not guarantee that every product description, photograph, specification, or other content on the website will always be completely accurate, current, or error-free.

4. Prices and Taxes

All prices displayed on the website are stated in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges, discounts, promotional offers, or other charges will be displayed during the purchase process where applicable.

We reserve the right to change product prices at any time without prior notice. A price change will not affect an order that has already been successfully accepted and confirmed, except where the order was placed due to an obvious pricing or technical error.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information necessary to process and deliver your order.

After placing an order, you may receive an order confirmation by email, SMS, or other available communication methods.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

  • Product availability issues;

  • Incorrect pricing or product information;

  • Suspected fraudulent or unauthorized transactions;

  • Incorrect or incomplete customer information;

  • Duplicate or unusually large orders;

  • Technical errors; or

  • Other circumstances permitted by applicable law.

If we cancel an order after payment has been received, we will process the applicable refund in accordance with our Refund and Cancellation Policy and applicable law.

6. Payment

Payments may be processed through payment service providers and other third-party payment infrastructure made available through our store.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process your transaction.

We do not intentionally retain complete payment card details where such information is processed by third-party payment providers.

Payment-related information may be processed by Shopify, payment processors, and other service providers as described in our Privacy Policy.

7. Shipping and Delivery

We will arrange shipment of accepted orders to the delivery address provided by you during checkout.

Delivery timelines displayed on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier or logistics delays;

  • Weather or natural events;

  • Public holidays;

  • Transportation disruptions;

  • Incorrect or incomplete addresses;

  • Customer unavailability;

  • Regulatory restrictions; or

  • Other unforeseen circumstances.

You are responsible for ensuring that your shipping information is accurate and complete.

Our Shipping Policy forms part of these Terms and should be reviewed before placing an order.

8. Cancellation, Returns, Exchanges and Refunds

Cancellation, return, exchange, and refund requests are governed by our applicable Cancellation and Refund Policy / Return & Exchange Policy published on the website.

Before placing an order, customers should review the applicable policy, including eligibility requirements, applicable time limits, product-condition requirements, return shipping requirements, and refund procedures.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

9. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, campaigns, bundles, or other special offers.

Each promotion may be subject to additional terms and conditions, including:

  • Validity period;

  • Eligible products;

  • Minimum order value;

  • Maximum discount;

  • One-time or multiple-use restrictions; and

  • Other stated conditions.

Promotional offers cannot be combined unless expressly stated otherwise.

We reserve the right to correct errors or withdraw a promotional offer where reasonably necessary.

10. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to provide accurate information and keep your account information reasonably up to date.

You must notify us if you believe your account has been accessed without authorization.

We may suspend or terminate accounts where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

11. Acceptable Use

You agree not to misuse the Services.

You must not:

  • Use the Services for unlawful purposes;

  • Attempt to gain unauthorized access to our website, systems, accounts, or databases;

  • Interfere with the operation or security of the Services;

  • Introduce malicious software, viruses, or harmful code;

  • Use automated systems to scrape, copy, or collect website content without authorization;

  • Impersonate another person or entity;

  • Submit false or misleading information;

  • Engage in fraudulent transactions;

  • Abuse promotional offers or discount codes;

  • Attempt to circumvent security or access restrictions; or

  • Use our content, trademarks, or intellectual property without permission.

We reserve the right to restrict or terminate access to the Services if we reasonably believe these Terms have been violated.

12. Reviews and User Content

If our Services allow you to submit reviews, comments, photographs, feedback, or other content ("User Content"), you are responsible for the content you submit.

You agree that your User Content:

  • Is truthful and based on your genuine experience;

  • Does not violate applicable law;

  • Does not infringe another person's intellectual property, privacy, or other rights;

  • Does not contain malicious code or harmful material; and

  • Does not contain abusive, defamatory, obscene, fraudulent, or misleading material.

By submitting User Content, you grant Soldier On Duty a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt, and distribute that content for purposes connected with operating, promoting, and improving our Services, subject to applicable law.

We reserve the right to remove User Content that we reasonably believe violates these Terms or applicable law.

13. Intellectual Property

All content and materials made available through the Services, including but not limited to:

  • Brand names;

  • Logos;

  • Monograms;

  • Product photographs;

  • Product designs;

  • Graphics;

  • Text;

  • Website design;

  • Videos;

  • Product descriptions;

  • Illustrations; and

  • Other original content

are owned by or licensed to Soldier On Duty and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, sell, publish, publicly display, create derivative works from, or commercially exploit our content or intellectual property without our prior written permission.

14. Third-Party Services and Links

Our Services may use or link to third-party services, websites, payment providers, social media platforms, shipping providers, analytics services, advertising services, or other third-party technologies.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the availability, security, content, accuracy, or practices of third-party websites or services that we do not control.

Our Privacy Policy provides additional information regarding third-party services and the processing of personal information.

15. Privacy

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains the categories of personal information we may collect, how we use it, the parties with whom it may be shared, and your available rights and choices.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.

16. Security

We take reasonable measures to protect our Services and customer information. However, no online transmission, website, or security system can be guaranteed to be completely secure.

You acknowledge that use of online Services involves inherent security risks.

Our Privacy Policy provides additional information about security and information retention.

17. Errors and Availability

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates, third-party service interruptions, or circumstances beyond our reasonable control.

We may correct errors or update website content at any time.

18. Disclaimer

To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available;

  • The Services will be completely error-free;

  • Website content will always be current or accurate; or

  • The Services will meet every individual customer's requirements.

Nothing in these Terms excludes or limits any warranty, consumer right, or legal protection that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Soldier On Duty will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded, including liability arising from rights or protections that cannot be waived under applicable consumer law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Soldier On Duty harmless from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.

This provision will not apply to the extent that such indemnification is prohibited by applicable law.

21. Suspension or Termination

We may suspend or terminate your access to the Services where reasonably necessary, including where you violate these Terms, engage in fraudulent activity, misuse our Services, or create a security or legal risk.

Termination will not affect rights or obligations that accrued before termination.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or operational needs.

When we make changes, we will update the "Last updated" date at the beginning of these Terms.

Your continued use of the Services after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Governing Law

These Terms are governed by the laws of India.

Any dispute arising in connection with these Terms or your use of the Services will be subject to the applicable laws and jurisdiction of India, subject to any mandatory consumer protection rights or jurisdiction available to you under applicable law.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer protection legislation.

24. Grievance Redressal

If you have a complaint, concern, or question regarding our Services, orders, products, or these Terms, please contact us using the details below.

We will make reasonable efforts to acknowledge and address customer complaints in accordance with applicable law.

Soldier On Duty
Vasantham Nagar,
Thiru V K Nagar,
641602 Tiruppur, Tamil Nadu, India

Phone: +91 7305 561 198
Email: brand.soldieronduty@gmail.com

The Consumer Protection (E-Commerce) Rules, 2020 contain specific requirements concerning consumer information and grievance redressal for e-commerce entities.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund/Cancellation Policy, Return & Exchange Policy, and any other policies expressly incorporated into the Services, constitute the agreement between you and Soldier On Duty regarding your use of the Services.

If there is a conflict between these Terms and a specific policy relating to a particular transaction or subject matter, the specific policy will apply to that subject matter to the extent stated in that policy and permitted by law.

27. Contact Us

For questions regarding these Terms, please contact:

Soldier On Duty
Vasantham Nagar, Thiru V K Nagar,
641602 Tiruppur, Tamil Nadu, India

Phone: +91 7305 561 198
Email: brand.soldieronduty@gmail.com

Website: Soldier On Duty online store

By using the Soldier On Duty website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, subject to your rights under applicable law.