Refund policy

Return and Refund Policy

Last updated: August 15, 2026

At Soldier On Duty, we want you to be satisfied with your purchase. This Return and Refund Policy explains when products purchased through our online store may be returned, exchanged, or refunded.

By placing an order with Soldier On Duty, you agree to the terms of this policy, subject to your rights and protections under applicable law.

1. Return Eligibility

We accept returns for eligible products where the product meets the conditions specified in this policy.

To be eligible for a return, the product must generally:

  • Be unused and unworn;

  • Be in its original condition;

  • Be unwashed and free from stains, marks, perfume, or other signs of use;

  • Have all original tags and labels attached;

  • Be returned in its original packaging, where applicable; and

  • Be accompanied by the applicable order details or proof of purchase.

Products that do not meet these conditions may be rejected for return or exchange.

2. Return Request Period

Return requests must be submitted within the return period stated on the product page, order confirmation, or other applicable information provided by Soldier On Duty.

The return period begins from the date the order is delivered to the customer.

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

3. Products That May Not Be Returned

Certain products may not be eligible for return or exchange, including products that:

  • Have been worn, washed, altered, damaged, or misused after delivery;

  • Are returned without original tags or labels;

  • Have been damaged due to improper care or handling;

  • Are returned without the required packaging where applicable; or

  • Are otherwise identified as non-returnable on the product page or at the time of purchase.

Nothing in this section limits any rights that cannot legally be excluded under applicable consumer law.

4. Wrong, Damaged or Defective Products

If you receive:

  • A product different from the one you ordered;

  • A damaged product; or

  • A product that appears to have a manufacturing defect,

please contact us as soon as possible after delivery.

We may request photographs, videos, packaging information, order details, or other information reasonably necessary to verify the issue.

If the issue is confirmed to be our responsibility, we may, as appropriate:

  • Arrange a replacement;

  • Offer an exchange;

  • Provide a refund; or

  • Provide another appropriate resolution in accordance with applicable law.

5. Size Exchange

Where size exchanges are offered, the product must meet the applicable return conditions described in this policy.

A size exchange may be subject to:

  • Product availability;

  • The requested size being in stock;

  • The product being unused and unworn;

  • Original tags and packaging being intact; and

  • Other applicable exchange conditions.

If the requested replacement size is unavailable, we may offer another available resolution, including a refund where applicable.

6. How to Request a Return or Exchange

To request a return or exchange, contact us using the details below.

Please include:

  • Your order number;

  • Customer name;

  • Product name;

  • Reason for the return or exchange; and

  • Photographs or videos where relevant.

We will review the request and provide instructions for the next steps.

Email: brand.soldieronduty@gmail.com
Phone: +91 7305 561 198

Please do not send products back to us without first contacting our customer support team and receiving return instructions.

7. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

Where a return is required because of a confirmed wrong, damaged, or defective product attributable to Soldier On Duty, we will make reasonable arrangements for the applicable return or replacement in accordance with our policies and applicable law.

For returns requested for reasons such as a change of mind or incorrect size selection, the customer may be responsible for applicable return shipping costs, where permitted by law and where disclosed as part of the applicable return terms.

8. Return Inspection

Once a returned product is received, it may be inspected to confirm that it satisfies the eligibility requirements of this policy.

Receipt of a returned package does not automatically mean that the return has been approved.

If the product does not satisfy the applicable return conditions, we may reject the return or exchange, subject to applicable law.

9. Refunds

Once an eligible return has been approved, the applicable refund will be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

Shipping charges, return shipping charges, discounts, promotional amounts, or other amounts may be treated according to the terms applicable to the original order and the circumstances of the return.

Where only part of an order is returned, the refund will generally relate only to the eligible returned product and applicable amounts.

10. Refund Processing Time

We will initiate eligible refunds within a reasonable period after the return has been received and approved.

After we initiate the refund, the time taken for the amount to reflect in your bank account or payment method may vary depending on your payment provider or bank.

If you believe a refund has not been received within the expected timeframe, please contact us with your order details.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, packed, or handed over to the shipping carrier.

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed according to this policy and applicable law.

12. Refused or Undeliverable Orders

If an order is returned to us because the customer:

  • Refuses delivery;

  • Provides an incorrect or incomplete address;

  • Is repeatedly unavailable to receive the shipment; or

  • Otherwise causes the shipment to be undeliverable,

the applicable refund, if any, may be processed after the product is received and inspected.

Any applicable shipping, return, or other charges may be deducted from the refund where permitted by law and disclosed under the applicable terms.

13. Promotional and Discounted Orders

Products purchased using promotional offers, discount codes, bundles, or other special offers may be subject to additional return or refund conditions.

Any special return conditions applicable to a promotion will be communicated at the time of the offer.

14. Exchanges and Stock Availability

Exchanges are subject to product availability.

If the requested replacement product, size, or variant is unavailable, we may provide another appropriate resolution, including a refund where applicable.

15. No Unauthorized Returns

Customers should not send products to any address without receiving return instructions from Soldier On Duty.

Unauthorized returns may result in processing delays.

16. Consumer Rights

This policy is intended to operate consistently with applicable consumer protection laws in India.

Nothing in this policy is intended to remove, restrict, or waive any consumer right, remedy, warranty, or protection that cannot legally be excluded or restricted.

Where applicable law provides a customer with rights beyond those stated in this policy, those legal rights will continue to apply.

17. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, Services, business practices, or applicable legal requirements.

The latest version will be published on our website together with the updated date.

18. Contact Us

For return, exchange, cancellation, or refund assistance, please contact:

Soldier On Duty
Vasantham Nagar,
Thiru V K Nagar,
641602 Tiruppur, Tamil Nadu, India

Phone: +91 7305 561 198
Email: brand.soldieronduty@gmail.com

When contacting us, please provide your order number so that we can assist you efficiently.

Please read this policy before placing an order. This Return and Refund Policy should be read together with our Terms of Service, Shipping Policy, and Privacy Policy.