Yes. Based on your Soldier On Duty Privacy Policy and Terms of Service, here is a clean Shopify-ready Shipping Policy. I’ve kept delivery charges and timelines flexible rather than inventing figures you haven't provided.

Shipping Policy

Last updated: August 15, 2026

Thank you for shopping with Soldier On Duty.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Coverage

We currently ship orders to eligible delivery addresses within India.

Shipping availability may vary depending on the location, courier service availability, and other logistical factors.

If a particular location cannot be serviced, we will notify the customer as soon as reasonably possible.

2. Order Processing

Orders are generally processed after successful payment and order confirmation.

We aim to process and dispatch orders as quickly as reasonably possible. Processing time may vary depending on:

• Product availability;

• Order volume;

• Promotional campaigns or sales;

• Custom or special orders, where applicable;

• Weekends and public holidays; and

• Other operational circumstances.

The estimated processing or delivery timeline displayed during checkout, where available, should be considered when placing your order.

3. Shipping Time

Once your order has been dispatched, delivery time depends on the destination, courier service, weather, transportation conditions, and other factors outside our direct control.

Estimated delivery dates or timeframes are provided for guidance and are not guaranteed unless expressly stated otherwise.

Remote and difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

From time to time, Soldier On Duty may offer:

• Free shipping;

• Flat-rate shipping;

• Promotional shipping offers; or

• Location-specific shipping offers.

Any such offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers are responsible for checking the tracking information and ensuring that someone is available to receive the shipment where necessary.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name;

• House/building number;

• Street/locality;

• City/town;

• State;

• PIN code; and

• Valid contact number.

Soldier On Duty is not responsible for delays, failed deliveries, additional charges, or returned shipments caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the shipment, or customer unavailability, additional shipping charges may apply if the order needs to be shipped again.

7. Delivery Attempts

Courier partners may make one or more delivery attempts according to their own operational procedures.

If the customer is unavailable, the courier may contact the customer or make another delivery attempt.

Customers should cooperate with the courier to facilitate successful delivery.

8. Delays

Although we work to ensure timely delivery, certain delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather;

• Natural disasters;

• Transportation disruptions;

• Courier operational issues;

• Public holidays;

• Strikes or service interruptions;

• Government or regulatory restrictions;

• Incorrect or incomplete delivery information;

• High order volumes; or

• Other unforeseen circumstances.

We will make reasonable efforts to assist customers when a shipment is delayed.

However, Soldier On Duty cannot guarantee delivery dates where the delay is caused by circumstances outside our reasonable control.

9. Damaged Packages

If you receive a package that appears significantly damaged, please document the condition of the package and contact us as soon as possible.

Where possible, retain the original packaging and any relevant photographs until the matter has been resolved.

For product-related claims, customers may also be required to provide photographs, videos, order details, or other information reasonably necessary to investigate the issue.

10. Missing or Lost Shipments

If your order appears to be delayed, missing, or incorrectly marked as delivered, please contact us so that we can investigate the shipment with the relevant courier partner.

We may request your order number, delivery details, tracking information, or other information necessary to investigate the matter.

Resolution of courier-related issues may depend on the investigation and policies of the applicable logistics provider.

11. Incorrect or Undeliverable Address

If a shipment cannot be delivered because of an incorrect, incomplete, or inaccessible address provided by the customer, the shipment may be returned to Soldier On Duty.

In such cases, the customer should contact us to discuss available options.

Any additional shipping cost for re-dispatching an order may be charged to the customer where applicable.

12. Multiple Products in One Order

Where an order contains multiple products, we may ship the products together or separately depending on product availability, fulfilment requirements, and logistics.

If products are shipped separately, the customer may receive separate tracking information.

13. International Shipping

At present, our standard shipping service is intended for deliveries within India.

International shipping is not guaranteed to be available unless specifically offered on the website at the time of purchase.

If international shipping becomes available, additional terms relating to customs duties, taxes, import restrictions, and delivery charges may apply.

14. Customs, Duties and Taxes

For shipments where customs, duties, or other government charges are applicable, the customer may be responsible for such charges unless expressly stated otherwise.

For domestic shipments within India, applicable taxes and charges will be handled in accordance with the applicable laws and the information displayed during checkout.

15. Changes to Shipping Services

We reserve the right to modify our shipping methods, courier partners, shipping charges, serviceable locations, and delivery arrangements where reasonably necessary.

Any applicable shipping charges and available delivery options will be displayed during checkout.

16. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

Soldier On Duty
Vasantham Nagar,
Thiru V K Nagar,
641602 Tiruppur, Tamil Nadu, India

Phone: +91 7305 561 198
Email: brand.soldieronduty@gmail.com

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

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Important: This Shipping Policy should be read together with our Terms of Service, Refund/Cancellation Policy, Return & Exchange Policy, and Privacy Policy.

Soldier On Duty reserves the right to update this Shipping Policy from time to time. The latest version will be published on this website with the updated date.